How do you monitor your call centre performance? Are you able to meet your service targets?
We understand how important it is to not only get through to all of your callers, but also to make sure every call is valued and understood. To provide the best service, you need to understand your customer interactions, spot trends and plan for the future accurately.
With OrderlyStats, our intuitive stats software, you can collect a wealth of information about your contact centre, such as waiting times, call lengths or abandon rates. OrderlyStats puts vital information into your hands, helping you access the call routing capabilities of your call centre on an agent-by-agent basis, improving the performance of your centre as a whole. Moreover, valuable insights into customer behaviour and call trends can be shared throughout your company (Screenshots).
You can even measure response to advertising and media campaigns by tracking call trends in the short, medium and long term. These valuable insights will improve customer satisfaction and ultimately drive more sales, so why not start making the most of your call centre today?
This premier Asterisk Call Centre Management system, as used by Digium in their own call centre, comes with a FREE two week evaluation licence.
New to Asterisk? Check out our Asterisk Queue Tutorial, which will tell you everything you need to set up your own call centre, from asterisk installation right through to agent configuration - all you need to start taking calls today!
Two ways to use OrderlyStats: OrderlyStats is now available in two formats, as a Managed Service that connects remotely to your Asterisk, or as a Server Edition that you download and install on-site yourself. Most users choose to download Server Edition, which comes with an easy All-In-One installer, so you can be up and running in seconds. Please see the comparison table below to find out which version is right for you.
Click on any screenshot for a larger view and slide show.
Unique: Fully Real-Time Control Panel shows you everything that happens in your call center, as it happens.
Interactive call chart shows problem times of day automatically, so you can take action straight away.
Searchable, Call-by-Call logs show you what happened to every call, exportable in industry-standard CSV format.
Break down calls by hour, day, week, month or even year. Average Time of Day / Week charts also available.