To calculate the financial benefit generated by answering more calls, it’s important to value the calls that are already being answered. Use our calculator below to understand the value of your sales calls answered at the moment:
Note: If you're entering your own figures and you don’t know the ‘Number of sales’, just leave this part empty. The calculator can work out the value of calls without it.
Note: If you're deploying OrderlyQ to a non-sales (e.g. customer services) line, please enter 0.00 for the ‘Total value of sales’ figure above. Part 3 of this calculator will work out how much it would cost to hire additional staff to answer the all calls, which will still give you a good idea of the value OrderlyQ can bring to your call centre.
Now that we know the value of each answered call, we can easily calculate the extra revenue that answering all calls would bring to your call centre. Try our calculator below to see the value of answering all calls:
The example shows an average sales line answering 87% of the calls on a shift-basis of 72 agents per 45 seats. To answer all incoming calls this call centre would need 27 extra seats and 44 extra agents – a significant increase in the total size of the call centre. Knowing that agent salaries account for 70% of call centre costs, you can see how much more running a call centre of this size would cost. Try our calculator to understand the cost of staffing up to answer all calls: