| Orderly Software: Call Center Solutions |
|
|
Orderly Software specialise in providing telephony solutions for call centers.
Our unique optimised queue system works with your existing technology to minimise wait times and maximise answer rates.
It can be deployed within minutes, needs no additional hardware, and delivers a range of benefits including:
- Abandonment slashed by 90%.
- More callers can be answered without having to hire additional staff. Reduced cost per call.
- Wait times are reduced to less than one quarter former value.
- Complaints about queueing eliminated.
OrderlyQ deploys automatically whenever there are more incoming calls than agents available.
Instead of hearing the engaged tone or waiting on hold, your callers are given an individual estimated wait time, and advised to hang up and call back after that time has elapsed.
The system recognises the caller when they call back and restores them to the front of the queue for immediate service.
The OrderlyQ approach gives you all the advantages of the usual agent-call-back systems at a fraction of the cost, and with none of the disadvantages.
OrderlyQ has a proven track record optimising call centres worldwide.
You will be amazed at how simple it is to deploy, without having to make changes to your existing set-up.
We are sure of our ability to deliver significant improvements at your call centre, so we offer a no-obligation trial - just give us a call on 0845 004 5413.
Your call center could be answering up to 41% more of your callers today.
|
|
|
